These conditions apply to Korflame products manufactured by Nun Metal San. ve Tic. Ltd. Şti. and sold outside Türkiye to distributors, dealers and project customers, and through them to end users. They do not limit any rights the end user has under the consumer law of their country.
1. Warranty period
Korflame products are covered for 2 years from the date of delivery to the first buyer, as shown on the invoice or transport document (CMR, bill of lading).
2. What is covered
Defects in materials and workmanship that appear under normal use, when the product has been installed and operated according to its manual, including:
- steel bodies, frames, cabinets and welds;
- powder-coated and painted surfaces peeling or blistering;
- bioethanol burners: leaks from the fuel container;
- electric and water vapour fireplaces: control board, heater, LED and flame-effect modules, remote control;
- gas burners and Pure gas grills: valves, burners and ignition.
3. What is not covered
- Glass breakage after delivery. Glass delivered broken is handled under our transport damage policy.
- Wear parts: ceramic wool, gaskets and seals, decorative ceramic logs and stones, grill grates and burner caps.
- Normal discolouration of steel and paint caused by heat.
- Damage caused by installation that does not follow the manual or local regulations, or by installation by unqualified persons where the manual requires a professional.
- Damage caused by the wrong fuel, overfilling, refuelling a burner while it is still hot, or use contrary to the manual.
- Spot rust on stainless steel near the sea or a swimming pool where the stainless parts were not cleaned and dried regularly as described in the product documentation.
- Products that have been modified or repaired by anyone not authorised by Korflame.
- Built-in appliances from other brands (for example refrigerators, wine coolers and dishwashers by Vestel, hinges by Blum): these are covered by their manufacturers’ own warranties, which we help you claim.
4. What we do
For a valid claim, Korflame will, at its choice, supply the replacement part free of charge or repair or replace the product. Replacement parts are sent by courier, or with your next order if you prefer. Labour at the installation site and costs of removing and reinstalling the product are not covered.
A repair or replacement does not start a new warranty period; the replaced part is covered for the rest of the original period.
5. How to make a claim
- Email export@korflameglobal.com within 30 days of finding the defect.
- Include the invoice or order number, the model and version, the delivery date, a description of the fault, and photos or a short video.
- Keep the product and any defective part until we confirm; we may ask for the part to be returned for inspection.
We confirm receipt and tell you the next step within 5 working days.
6. Distributors and dealers
Distributors and dealers handle warranty requests from their own customers and pass them to us with the information above. We keep replacement parts available for every current model.
7. Law
These conditions are governed by the laws of the Republic of Türkiye. Where a distribution agreement sets different terms, the agreement prevails.